Frequently asked questions

What is the hire period?

Our hire period is 2 months.

When do you remove the tree?

Our team pack out all theming in the first two weeks of January (excluding stat days).

When do we need to make a booking?

While most of our bookings start from July, we take bookings from February.

Are the trees real?

No, our trees are high quality artificial trees as whilst we love fresh trees, we prefer to see them growing happily in the ground 

Are lights included with the tree?

All our trees come with lights which are tagged and tested to meet all Health and Safety Requirements. 

Do I need to pay a deposit?

A 20% order deposit is required. This is refundable up to 30 days before installation date. 

How will I know what to order?

Our stylists will have an initial phone consultation and will follow up with images, so you are sure of what you are ordering. If you require a site visit, there is an $80 site fee which is refundable on payment of deposit. 

Do you provide other theming or just Christmas trees?

We do everything from wreaths to garlands, fireplaces, entranceways, tables, centrepieces and stairwells.